We get it—sometimes, it's not the perfect match. Here’s how we make returns and exchanges as smooth as possible.

Returns

You have 60 days from delivery to request a return. Items eligible for return or exchange must be brand new and in unused condition, purchased directly from our website. All original hangtags and product tags must remain fully attached and uncut, and all protective packaging (including any and all strap handles, dust bags, polybags, and hardware coverings) must be completely intact.

Please ensure that all original accessories and components included with your purchase are returned in the original shipping carton. Returns missing original tags, packaging, or accessories, or those showing signs of use may not qualify for a refund or exchange. Customized or personalized products are final sale and non-returnable.

Email support@tesporttravel.com to get started. Include your order number and clear photos as proof of condition, specifically showing all attached tags and original packaging.

We'll provide a prepaid return label. A $25 shipping & handling fee will be deducted from your refund. We keep this fee as low as we can—it helps cover the real cost of shipping and processing returns. Original shipping fees paid at checkout are non-refundable.

Once we receive and inspect your return, provided it meets all return criteria, we’ll process your refund to your original payment method within 7-10 business days. If an item is returned in ineligible condition, it may be shipped back to you at your expense.

Exchanges

Want a different color or size? We’ve got you.

Reach out to us at support@tesporttravel.com and we’ll help you get what you need. Items eligible for exchange must meet all return criteria outlined above, including being brand new, in unused condition, and having all original tags attached and packaging intact.

To guarantee you get the item you want before it sells out, we recommend placing a new order for the desired item and returning your original item for a refund. Otherwise, replacement items will only be shipped once the original item is received and inspected at our warehouse.